Technical Support Specialist

Muskoka Grown is looking for an enthusiastic IT person to help support our growing staff and IT needs. This is a great opportunity for someone with relevant IT skills to join our team and be part of our journey as we grow in the exciting new Canadian cannabis industry.

Position Summary:
The primary focus of this position is to provide technical support for Muskoka Grown’s staff at their corporate office and production facility with a secondary focus on network systems and infrastructure for our current and new Bracebridge facilities.


  • Review, troubleshoot and resolve technical problems for the Muskoka Grown team.

  • Fully understand, learn and operate the network and internal Muskoka Grown production facilities systems.

  • Perform PC and MAC network troubleshooting to isolate and diagnose software or hardware related issues.

  • Provide information system support to the Muskoka Grown facilities and team.

  • Assist in configuring and installing network hardware at the Muskoka Grown facilities

Qualifications & Requirements:

  • Strong analytical and problem-solving abilities.

  • Highly developed communication and interpersonal skills.

  • Familiarity with Windows, Mac OS, and Chrome OS environments.

  • High degree of proficiency with business applications i.e. Office, GSuite.

  • Experience troubleshooting LAN/WAN connectivity and general network issues.

  • Experience with cat6 terminations and large cable management projects

  • Ability to work as a team or independently within little direction from management.


  • 1-3 years experience working in a technical support role (Required)


  • Post Secondary Diploma or degree (Required)

Job Type:

  • Full-time

Additional Information:

The chosen applicant will be required to successfully complete background and reference checks.

Muskoka Grown thanks all candidates for their interest; however, only those selected to continue in the process will be contacted.

Muskoka Grown is committed to creating a diverse environment and is proud to be an equal opportunity employer.

Andrea Grand