Senior Brand Ambassador
Muskoka Grown is currently looking for an enthusiastic Senior Brand Ambassador to join our growing team. The Senior Brand Ambassador is responsible for creating meaningful interactions with customers and intentionally educating individuals on the Muskoka Grown brand and cannabis information. The Senior Brand Ambassador is exceptional at creating intentional customer experiences and establishing a sense of community by developing authentic relationships with our customers. You are passionate with a high level of knowledge about cannabis and customer service. You are part of the Muskoka Grown brand and are committed to sharing its core values with customers.
You understand customer service and ask great questions to uncover customer intentions in order to provide a personalized experience. You demonstrate high levels of integrity and personal responsibility.
Positive representative of Muskoka Grown at all times on
Educates customers on cannabis within Health Canada’s guidelines
Create a positive atmosphere and expertly guides the customer through our cannabis education
Stays up to date on all product knowledge and can educate customers on product available through the OCS and legal brick and mortar cannabis stores
Handles customer feedback and escalates concerns when required
Demonstrate a high level of cannabis knowledge and curate experiences that go above and beyond expectations
Seek opportunities to contribute to and improve business
Practice proper section ownership
Support with completing all tasks and duties as assigned
Adhere to all company training and operational standards and procedures
Lead, train and mentor all Brand Ambassadors to optimal potential
Monitor performance of team and train employees and provides coaching to improve performance
Focuses on Muskoka Growns action plans to achieve targets
Ensure all customer queries and complaints are dealt with proactively and logically, ensuring no customers leave unsatisfied
Manage and motivate team
Protects employees and customers by providing a safe and clean environment
Other duties assigned
Qualifications & Requirements:
Exceptional customer service skills
Self-driven and motivated
Able to lead and direct team with clear communication
Empathy and ability to motivate team
Ability to meet objectives and targets set
Innovative and creative with the ability to think outside the box and attract customers
Excellent communications and interpersonal skills
Maintain all provincial and federal cannabis regulations
Uphold all policies, programs and best practices at Muskoka Grown
Able to lift 5-30lbs
Must have evening and weekend availability
Advanced knowledge of Cannabis
Be accessible and responsive to all team member's questions, suggestions, and concerns and help resolve any team member conflicts
Retail Management: 2 years (Preferred)
Education and facilitating training (Preferred)
The chosen applicant will be required to successfully complete background and reference checks.
Muskoka Grown thanks all candidates for their interest; however, only those selected to continue in the process will be contacted.
Muskoka Grown is committed to creating a diverse environment and is proud to be an equal opportunity employer.
To apply for this position, please send your resume to: firstname.lastname@example.org (Subject: Senior Brand Ambassador).